FAQs

What file formats will I receive? 

By default, we deliver your digitized videos in MP4 format, which is widely compatible with most devices. If you need a different format, let us know during the order process.

How much does it cost to digitize my tapes? 

Pricing is pretty simple! Most items are $15 each.

• VHS tapes, Hi8 Tapes, DVDs, miniDVs: $15 per tape

• 8mm film: $15 per reel 2.5" reel, $60/5" reel, $120/8" reel 

• Audio cassettes: $15 per tape Visit our pricing page for a detailed breakdown.

Do you offer bulk discounts? 

Yes, we offer discounts for orders of 20 or more items. Contact us for a custom quote.

How does the process work? 

It’s simple! Here’s how it works:

1. Order: Contact us to initiate your order.

2. Ship or Drop Off: Drop off your media in White Bear Lake or Roseville. You can also ship your items if you so choose.

3. Digitizing: We carefully process your media and convert it to digital files.

4. Delivery: Pick up your digital files on a USB drive or via cloud storage, along with your original media.

How long does the process take? 

Most orders are completed in under a week. Rush service is available for an additional fee.

Will you return my original tapes?

Absolutely! We return all original media along with your digital files.

What storage options do you provide for my digital files?

You can choose:

• USB flash drive ($5)

• DVD ($10)

• Cloud storage (download link valid for 30 days) ($20)

How do I ensure the safety of my files? 

We recommend making multiple backups of your digital files. Store them on different devices and consider using cloud storage for added security.

How do I ship my tapes to you? 

Shipping is not required if you are in the Twin Cities Area. Drop them off in White Bear Lake or Roseville. (Addresses provided by request)

If you chooose to ship, pack your tapes securely using bubble wrap or padded envelopes to prevent damage during transit. Include your contact information and ship them to our address. We’ll confirm receipt once your package arrives.

Do you offer local drop-off and pick-up? 

Yes, we have a drop-off and pick-up service available by appointment.

Is shipping safe? 

We use USPS by default and have yet to have any issue. We will happily use USPS, FedEx, or UPS at your reqiest. Adding tracking and insurance to your package can provide peace of mind. We are not responsible for any loss or damage at the hands of a carrier. 

What if I have questions during the process? 

Our customer support team is here to help! You can contact us via email, phone, or the contact form on our website.

What if I’m not satisfied with the results? 

Your satisfaction is our priority. If you’re unhappy with the results, let us know, and we’ll work to address your concerns.

Do you offer gift certificates? 

Yes! A digitizing service gift certificate makes a great gift for family and friends.

Do you offer photo scanning or slide conversion? 

Yes, we also digitize photos, slides, and negatives. Contact us for more details and pricing.

Can you create highlight reels or edited videos from my footage? 

Absolutely! We offer custom editing services to create highlight reels, family compilations, or special presentations. Contact us to discuss pricing.